All data submitted and held by The Shutter Studio will be used in accordance with the following principles.
Who are we?
New Age Shutters t/a The Shutter Studio are a company established in 2011 by Adam Allsop and Lance Allsop. We are registered as a company in England & Wales under the Company Registration No. 7523283. The registered address for the business is The Shutter Studio, 157 Shirley Road, Shirley, Croydon, Surrey. CR0 8SS.
Personal data we collect
Visiting our website
When you visit The Shutter Studio website we collect information through web browser cookies. This information may include the links you click, how long you spend on each page, your location, and other associated information. This information is used anonymously to help us understand how people use our site and is compared against aggregated and anonymised data from other sites.
Information you tell us
The Shutter Studio may ask for information to be submitted to us in order to provide an efficient service.
We collect this information over the phone and through our web forms. Information you may be asked to provide includes your name, email address, phone number, residence address and relevant information about your schedule.
This information will be stored for a minimum of 7 years – after this time we may choose to keep information on a case by case basis if we have good reason to believe this information is necessary.
The Shutter Studio does not collect sensitive data such as ethnicity or sexual orientation. The Shutter Studio may ask for your card details in order to complete transactions over the phone but this information is not stored, or recorded in any way.
How we use your data
The Shutter Studio will only ask for your information so we can respond to your enquiries and supply you with requested information.
Unless you specifically opt-in to marketing communications from us, we will not use the data you supply us for this purpose.
Information may be given to authorised third parties to collect, track and process your order. It may also be disclosed to a credit reference or fraud prevention agencies who may keep a record of this.
The Shutter Studio will not sell, rent or give away your personal information to any unrelated company, organisation or individual without your express permission.
Points to mention
If you have submitted personal information to The Shutter Studio via the website and would like it removed or modified, please send a subject access request to: The Shutter Studio, 157 Shirley Road, Shirley, Croydon, Surrey, CR0 8SS. In most cases, we will respond within 30 days.
If you have a concern about how we handle your data, please contact us and we will attempt to rectify the problem. If you are unsatisfied with our resolution you can report your concern to the Information Commissioner’s Office.
If you are unhappy with the service you have received from The Shutter Studio please get in contact with us via firstname.lastname@example.org or call us on 0208 658 0543. Unless there are exceptional circumstances we will always try and put right any remaining issues with our work and to resolve the situation to your satisfaction. Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0117 981 2929 or via their website.
Last updated 25/06/18